Jo Loves Reviews

I was gifted a perfume that had discoloured.
Customer service were shocking in helping me.
DO NOT SUPPORT THIS COMPANY

Absolutely terrible experience 8 days and still no delivery. Customer services very helpful and given me a voucher but still no delivery. Jo Loves and DPD what a great team you are. NOT

I never leave reviews but felt compelled to highlight the excellent interaction I had with Georgia from Jo Loves this week. In a world of automated customer service replies and big company lack of care, I received generous and kind service and am thrilled to have found such bright, loving people in business. Thank you Georgia and thank you Jo Loves. I am new customer. Keep doing what you’re doing, you’re awesome.

Outstanding customer service from Georgia at the Jo Loves Customer Service Team. There was an issue with my order at checkout and Georgia went out of her way to help me and correct this, to ensure I received everything correctly and as intended! Many thanks and very much appreciated.

Tried to use more than one voucher online. Guess what not allowed, nowhere on website does it say this. Gutting that hadgifts bought by relatives. Answer was they couldbe merged... Asked if they were to be merged could i use the rest on another purchase... No answer. Poor show from Joloves. Also as much as i love fragrances disappointed with this. May go back to your original or go back to oldies such as chanel, tom ford etc. Sad times

Live chatted with Georgia as had a query about fragrance choice as not able to get in to the store.Extremely quick response, knowledgeable and helpful. Went with the Pomelo and her advice on the 2 free samples (perfect for hand luggage size) All arrived within 48 hours. Delighted. Think previous older reviews have been acted upon as my experience was seamless. Thank you Jo ❤️

Products have original scents and not too pricey for niche parfumerie, the online shopping experience is absolutely terrible. The website keeps crashing and gives you a stream of errors, so it’s a mission to complete any purchase. I’ve even had money taken of my PayPal and the order subsequently cancelled by JoLoves because of their failing website.

Jo Loves products are incredible! I was given one of the discovery sets as a gift from a friend, which meant I could smell a huge range of the Jo Loves perfumes and decide my favourite. Spoke to Customer Services as the discovery set came with a voucher for a full bottle and was a little confused on the website how to use it. The Customer Service was the best I've heard from in a loooong while. So helpful, so friendly and so knowledgeable on everything. Would highly recommend using Jo Loves.

I learnt my absolute fav is Jo by Jo Loves (the signature of course!). I'll be back for more soon I have no doubt xxx

What an experience with this company. I purchased a £325 advent calendar and waited in anticipation for its delivery. Long story short , they instructed DPD to deliver. DPD left my parcel in a place by the delivery address but not AT my delivery address and I couldn’t find it. Now after keeping me waiting for 8 days, they say nothing they can do !!!! Be careful everyone. Pitiful service.

Being a big fan of Jo Malone perfumes and having spent lots of money on the products over the years, I decided to try a Jo loves scent at £115. It is a beautiful scent when first applied but within less than 1hr the smell is very hard to detect by myself and other people ! Very poor value for money as having to reapply every hour even though it says 3-6 hrs . Very poor response from jo loves customer service as it was purchased from a different retailer due to jo loves site being down at the time I was buying. If you want value for money and a perfume you, and others, can smell stick to the original jo Malone scents or try a different brand.

The site offers 2 complimentary samples on the front page. Unable to order the only 2 listed as a banner came up saying they're out of stock. I messaged the online service and the reply was along the lines that sometimes there aren't any to give out and they may send something if there are any left. No word of apology and no reply to my comment that they should not advertise this on the website if they cannot fulfil it. They have just lost £110 as I will not buy from a place with such poor service. I took a screenshot of both the advertised offer and the very poor reply.

Gardenia Candle: I was recently given this as a gift and so excited as I love her products but this was SO disappointing. I can burn it for 2 hours and hardly smell it at all which is shocking for the price. I will not buy one for myself or as a gift.
ALSO the glass fell out of the top - poor quality for an expensive item.

I really like the products but you need to pay postage on orders under £60, which is an odd amount as most products are £40 which is quite expensive. Also the bottles of body lotion or shower gel are smaller than Jo Mallone. Jo Mallone ownes Jo Loves. I ordered a perfume pen...which worked at first but after a few days stopped working, customer service were OK not good and not bad, they replaced it, as yet have not used the new one. The White roses and lemon leaves is really lovely.

Awful Customer service ! Despite them advising a slow response due to Covid, they just don't get back to you!
Doesn't matter if you message them on their Facebook page or direct on their email address their response is nil !
Shame as I moved away from Jo Malone to Jo Loves to support the Founder but alas I have no option but to return to a much better Customer Experience from Estee Lauder (Jo Malone London)

I discovered them a couple of years ago and I am hooked! The fragrances are absolutely lovely and I can't get enough of them. I have purchased numerous products and I would make a fantastic brand ambassador! Hahaha! The staff are wonderful and make you feel very welcome and let you browse around without forcing things down your neck. Thank you!